TERMS AND CONDITION OF HIRE

Please ensure all the below terms and conditions are followed when hiring from Elmbridge Inflatables and a responsible adult over the age of 18 must be always supervising the inflatable to ensure it is being used safely and the T&C's are being followed.

All Inflatables can only be used on REAL GRASS when hiring outside; this is due to us having to peg the equipment into the ground to safely secure it. Inflatables cannot be secured on patios, concrete, tarmac, or AstroTurf. Soft play is fine as this does not need securing.

Equipment will only be collected by the person who delivered the equipment or a member of staff in Elmbridge Inflatables uniform NEVER let anyone else leave with the equipment. If you are ever in doubt, please contact us on 07590 699350. The Hirer is responsible for the equipment until Elmbridge Inflatables have collected it.

THERE MUST BE NO face-paints, party-poppers, coloured streamers, confetti balloons, confetti canons, Piñata, glitter or glitter tattoos, confetti, coloured tissue paper or ‘silly string’ to be used near or on any of the equipment hired from Elmbridge Inflatables as this will stain the equipment.

The inflatable must always be secured to the ground with the pegs Elmbridge Inflatables have supplied during use and never moved from where a member or staff has secured it. This will void all insurance and be unsafe to use.

Elmbridge Inflatables will ultimately decide the safest place for your equipment to go. This is to ensure all hazards are considered and the equipment can be used safely.

If you have booked soft play for outdoor use and it’s forecast to rain, then a gazebo with sides will need to be ready for when we arrive to set up or the soft play will need to be used inside your home. The ground will need to be dry for soft play to go outside.

All shoes, badges, jewellery, belts, glasses, and any sharp objects must be removed before using the inflatables and soft play.

No smoking or fire/Flame/BBQ of any sort on or used near the inflatables hired from Elmbridge Inflatables. No water to be used on the equipment by hose, sprinkler, swimming pools, etc. No sand on the equipment.

No climbing, hanging, or sitting on the walls of the inflatables hired from Elmbridge Inflatables. Please make sure the responsible adult stops the children from doing this. Please also keep the children away from the blower at the back or side of the inflatables.

No food or drink on any of the equipment hired from Elmbridge Inflatables. This includes sweets from parties bags etc.

No pens/ paints / chalk or anything like this to be used on or around the equipment.

Ensure the inflatable is not overcrowded as this will be dangerous for the users and damage could occur. The number of users for any inflatable is written on the side of the inflatable.

Try to avoid large children and small children from using the equipment at the same time.

Do not allow children to jump or play around the entrance/Steps or exit of the inflatable. This area is designed for entering and exiting only and accidents can occur.

Keep the soft play on the floor mats provided/ on grass. Please don’t use the soft play to sit on or eat on.

In the event of rain, it is recommended that the inflatable be evacuated and left inflated. Once the rain has died down you can use towels to dry the inflatable, so it is then safe to use.

In hot weather please ensure anyone using the equipment has socks on and the skin is covered where needed to avoid friction burns (mainly on slides)

Any issues that may arise during the party please contact Elmbridge Inflatables immediately on 07590 699350. Do not try to rectify yourself.

Please note anyone using the equipment does so at their own risk. The hirer will be liable for any accidents or injury caused because of misuse or recklessness. These guidelines are for the safety of all people using this equipment and is the sole responsibility of the hirer to ensure they are adhered to. Elmbridge Inflatables accepts no responsibility for any injury caused to anyone using this equipment.

The responsible adult must always watch for careless or reckless behaviour and remove anybody misusing the equipment. You can find out how many users are allowed by checking the panel on the side of the inflatable.

Ensure that the vent on the side of the blower is always kept clear and never covered as it sucks air in.

Do not use the inflatable in high winds, turn off and call Elmbridge Inflatables immediately should you suspect the winds are too high.

Please have the equipment ready for collection in the same state as it was delivered to you. Please ensure no equipment is lost or damaged and all soft play sets are complete.

Please ensure all balls are back in the bags by the time Elmbridge Inflatables arrives to collect.

If the equipment hired is left in a dirty condition including face paint, food, glitter etc, you will be charged (price depends on how dirty the item is) a fee per inflatable/item, upon collecting for cleaning. No excuses and no exceptions. If the equipment is damaged beyond repair, then you will receive a bill for the replacement of the equipment. Elmbridge Inflatables prefers the inflatable to be left on until collection so the inflatable can be checked before wrapping it up.

Elmbridge Inflatables have the right to cancel any booking by contacting you if we deem this necessary. These are occasions where, heavy rain, high wind speeds or gusts exceeding 24mph, location being too small or unsafe, or unsuitable area/place to safely leave the equipment.

If Elmbridge Inflatables, is left waiting to gain access to a venue or garden for longer than 15 minutes we may have to refuse delivery and leave as this impact’s other customers. Full payment will still be required.

If the venue has no parking / parking restrictions and we must park on double yellows, private roads etc and a parking fine is issued you will be liable to pay. We must park as close to the venue as possible so please ensure there is adequate parking.

In the event of electrical failure such as the buildings electrics not being sufficient or a power cut, unfortunately no refunds will be made.

Any loss or damage caused while the equipment is on hire will be the hirers responsibility and we will invoice the hirer to pay for the loss or damage, failing to pay will result in a solicitor’s letter, court then enforcement. Any extra costs incurred will be added if the hirer fails to pay.

If the hirer cancels on arrival or we must cancel the booking for any reason ON Arrival, (i.e if the area is not big enough or the garden is dirty) we will charge you the full hire fee for loss of hire, loss of time, and wages.

Please make Elmbridge Inflatables aware of any underground pipes or wires as we will not be held responsible for any damage while pegging into the ground. If the equipment needs to be taken through a house Elmbridge Inflatables accepts no responsibility for any damage caused in the property while doing this.

If the booking is cancelled, we will be happy to transfer your booking and payment to a future date, this can only be transferred once. All pre-paid / booking fees are non-refundable; however, the booking can be transferred to a later date up to a year.

Elmbridge Inflatables will have the final decision on every matter.

Equipment refers to any item that has been hired from Elmbridge Inflatables.

A responsible adult refers to a capable adult over the age of 18 that can make sure all the terms and conditions are followed. The responsible adult should be the Hirer, if the Hirer cannot supervise the equipment for any reason they should appoint another responsible adult to supervise. The equipment is always still the Hirees responsibility. We or Us refers to Elmbridge Inflatables. Elmbridge Inflatables is the owner, or any persons employed or working for Elmbridge Inflatables. Children refers to any person under the age of 12. Adult refers to any person over the age of 18.